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We understand that planning your stay and making the most of your experience is essential, and we’re here to assist you every step of the way.

Browse through the sections below to find answers to frequently asked questions about accommodations, amenities, services, local attractions, and more. If you can’t find the information you’re looking for or have additional questions, please don’t hesitate to reach out to our friendly team. We’re dedicated to ensuring your stay at SANSUI NISEKO exceeds your expectations.


How do I get there?

SANSUI NISEKO is located apporoximately 110km from New Chitose Airport. This is around 2 hours drive in normal conditions, or 2.5 hours drive in the winter season.

Kutchan station is the closest station to SANSUI NISEKO and is 2.5 hours from New Chitose Airport, 2 hours from Sapporo and 3 hours from New Hakodate Hokuto station via JR train.

SANSUI NISEKO is approximately 8km from Kutchan station and 15 minute drive. We would be delighted to arrange a hotel car for pick up and drop off. Reservation is required. Please contact our reservations team at

For further information, you can view our GETTING HERE page.

Is parking available for guests?

Limited underground hotel car parking is available. A parking fee applies. Public car parks are also available near the hotel.


What are the check-in and check-out times?

Check-in time is at 3pm, and check-out time is at 12pm.

Is early check-in or late check-out possible?

Early check-in and late check-out are subject to availability. Please request this with our front desk staff, and we will do our best to accommodate your needs.

Does SANSUI NISEKO offer special packages or discounts for longer stays?

Yes, we often have special packages and discounts for extended stays. Please visit the offers section of our website or contact our Front Desk for current offers.


What types of accommodations are at SANSUI NISEKO?

At SANSUI NISEKO we have a range of accommodations, including studio, one, two and three bedroom apartments as well as our Yotei and Hirafu Penthouses. You can find more information on the ROOMS section of our website.

What is the SANSUI NISEKO child policy?

Infants between 0-5 years old are free of charge when sharing a bed with parents, and are subject to the maximum infant occupancy of each room type.
Please refer to the room details for the information on maximum infant occupancy. 6 years old and over is considered an adult.


What dining options are there at SANSUI NISEKO?

Our dining experiences are a harmonious blend of artistry and flavor, where every dish tells a story of innovation and tradition. Indulge in the finest flavours sourced from local ingredients, masterfully crafted by our talented chefs. From the exquisite three-star Michelin expertise of Sushi Shin by Miyakawa to the contemporary delights of Dining by LUPICIA, each restaurant is a celebration of taste, ambience, and impeccable service.

How can I book a table?

Please visit the restaurant page under the DRING AND DINE page on our website to find opening hours, contact details and booking information.


Is Wi-Fi available, and is it complimentary?

Yes, we provide complimentary Wi-Fi access to all our guests throughout the property.

Does SANSUI NISEKO have fitness and wellness facilities?

Yes, we have public and private onsen facilities as well as an onsite spa and gym.
You can read more about our onsen facilities here and explore our wellness options at the Sansui Spa here.



For answers to other questions regarding your stay with SANSUI NISEKO, please submit the below form or call our reception on +81-136-22-2000

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